Reference

Read Before You Open an Account

These terms set out what you agree to when you use bv698 — covering account access, wallet transactions via bKash, Nagad, and Rocket, and how we handle disputes. Access and eligibility depend on your local law and the region you are in.

Account EligibilitybKash, Nagad & Rocket WalletsDispute ProcessAccount Closure RightsJurisdiction Notice
bv698 Read Before You Open an Account
HOW WE OPERATE

How bv698 Handles Your Account

We keep your account data and wallet activity secure through encrypted connections on every page. Here is how we approach the areas that matter most under these terms.

Account Security

Your account is protected by password and OTP verification on login. If you notice unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of your stored data by contacting support from your registered email.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet number registered to your account. Mismatched details will pause the withdrawal until you confirm via support.

Requesting Changes

To update your registered wallet number, email address, or account details, submit a request through the Help Centre. Changes take effect after identity verification is complete.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on bv698 to ask about a specific clause, a wallet transaction dispute, or an account restriction. Responses are in English.
Email Support Send a detailed query to our support address from your registered email. Include your account ID and the relevant transaction reference for faster handling.
Account Help Centre Log into your account and visit the Help section for self-service answers on terms-related topics — wallet limits, account verification steps, and closure requests.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from account holders in Bangladesh.

These terms apply to anyone who creates or uses a bv698 account. Access depends on your local law and eligible region — if access is restricted where you are, these terms do not grant you an exemption.

We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but we aim to keep you informed of anything that affects your account or wallet use.

Raise the dispute with our support team within 30 days of the transaction date. Include your account ID and the transaction reference. We will review the wallet record and respond through your registered contact.

Email our support team from your registered address and ask for a data summary. We will compile your account and transaction records and send them within the timeframe required by applicable law.

Yes. Contact support via live chat or email to request account closure. Any pending wallet balance will be processed to your registered bKash, Nagad, or Rocket number before the account is closed.

Where Bangladesh law or the law of your eligible region grants you a right that these terms appear to limit, local law takes precedence. We do not intend these terms to override your statutory rights.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.